By Arun Kumar Das
New Delhi, July 31: National Highways Authority of India (NHAI) will be building public toilet facilities at the highway toll plazas across the country.
Under this initiative, NHAI will undertake renovation of existing toilet blocks as well as create new facilities to introduce standardized, indigenously developed designs that combine robust structural features with sustainable and green building infrastructure.
The NHAI promised to provide clean, safe and accessible public amenities while ensuring uniform quality standards across the National Highway network.
To ensure sustained service quality, NHAI has adopted a maintenance framework which integrates Internet of Things (IoT) based live telemetry systems for real-time monitoring of maintenance parameters, enabling proactive upkeep and efficient service delivery.
The framework also introduces a robust performance-linked payment mechanism to ensure accountability.
Maintenance agencies will be evaluated through automated Service Level Agreements (SLAs), periodic independent audits and verified commuter feedback received through NHAI’s ‘Rajmargyatra’ Mobile App.
Additionally, in compliance with the Rights of Persons with Disabilities (RPWD) Act, 2016, all new facilities will incorporate universal accessibility features to ensure barrier-free access for persons with disabilities.
The facilities will also prioritize clean water supply, modern sanitation infrastructure and enhanced hygiene standards, with dedicated provisions designed to ensure the safety and privacy of women travellers. (BVI)
