Mumbai, July 28: Tata Communications and Tata Tele Business Services (TTBS) have forged a strategic collaboration to accelerate AI adoption among India’s Small and Medium Businesses (SMB) through a unified AI platform stack designed specifically for this segment.
The collaboration combines their complementary strengths to unlock a large, underserved market opportunity and expand the total addressable market (TAM) for both organisations.
By bringing together Tata Communications’ communications capabilities with TTBS extensive reach into the SMB sector, the companies are integrating their respective platforms for simpler, more accessible and easier to deploy advanced AI solutions for businesses without the complexity, cost or technical barriers typically associated with enterprise-grade technology.
The companies expect the collaboration to evolve beyond voice AI, creating a foundation for a broader portfolio of AI-powered solutions and digital services for businesses in India
and, over time, global SMB markets.
TTBS is a technology partner for India’s SMBs, delivering business-ready digital solutions across connectivity, cloud and managed services.
Tata Communications’s Voice AI platform powered by Agentic AI is among the first in the industry to offer speech-to-speech customer engagement solution with instant decision making, multilingual fluency, and sub-500 milliseconds latency performance.
The companies showcased an AI-powered Voice Agent that allows businesses to deploy intelligent virtual assistants with dedicated fixed-line numbers.
These AI agents can manage customer interactions, handle routine enquiries, schedule appointments and follow ups, process orders and provide personalised and always-on support
at scale.
Use case examples such as bus ticketing and mobility platforms can use Voice AI to help customers book tickets, modify reservations, access journey information, and resolve common queries through natural conversations, delivering faster and more seamless travel experiences.
Healthcare providers can use Voice AI as a patient-facing communication tool to help them book appointments, relay test reports and aftercare communication, delivering faster, more convenient care while improving operational efficiency.
The solution is powered by Commotion, Tata Communications’ conversational AI platform and hosted on Tata Communications’ Vayu* AI Cloud, providing scalable and robust AI capabilities. The underlying voice infrastructure, ensuring high-quality, secure connectivity is powered by TTBS.
These AI agents securely access the data they require through a unified network fabric integrating respective capabilities of Tata Communications and TTBS.
Commenting on the collaboration, Ganesh Lakshminarayanan, MD & CEO, Tata Communications, said: “By combining TTBS’s extensive SMB relationships with our cloud, AI and communications expertise, we are creating a differentiated platform that allows businesses to adopt AI with confidence, while ensuring data sovereignty, security and scalability.”
India’s SMB sector represents one of the world’s largest untapped opportunities for AI-led transformation, added Harjit Singh, MD, Tata Teleservices.
“As AI adoption accelerates, SMBs need a trusted technology partner that understands their business realities. TTBS is already helping customers leverage AI across communications, cloud
and digital solutions. Our collaboration with Tata Communications builds on this foundation to deliver a more comprehensive AI ecosystem that enables businesses to adopt AI with confidence. Together, we are helping SMBs improve productivity, enhance customer experiences and unlock new opportunities for growth.” (BVI)
