Delhi Metro wants feedback from commuters regarding its services
By Arun Kumar Das
New Delhi, July 14: Delhi Metro is organizing a survey to find out what passengers think of its services for the commuters.
The findings of the survey will be helpful to assess and make necessary improvements in various components of the Metro facilities and services based on the feedback received, according to the Delhi Metro Corporation Limited (DMRC).
The Online Customer Satisfaction Survey – 2026 will begin tomorrow (July 15) and continue till August 14, 2026.
The main objective of the survey is to collect feedback from the commuters on various components of Metro services and facilities.
Detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire.
Commuters will be able to give their feedback on important aspects of Metro functioning such as Availability & Accessibility; Facilities offered to customers; Information; Quality of Services; Customer Services; Outside Metro Area; Security, Safety and Comfort.
The survey will also seek suggestions for improvements, if any.
The survey links on all the topics will be available on DMRC’s website for one month only, for filling up by the participants. (BVI)
