New Delhi, June 27: The Securities and Exchange Board of India (Sebi) resolved more than 5,500 investor grievances through its online complaint redressal platform, SCORES, during the month of May.
SCORES received 4,918 fresh investor complaints during the month, while 5,548 complaints were disposed of over the same period, according to a public notice issued by the market regulator.
As a result, the total number of pending complaints fell to 5,537 as of 31 May 2026, compared with 6,167 at the end of April, reflecting an improvement in the grievance redressal process.
SEBI’s latest data also showed that only 10 complaints had remained unresolved for more than three months as of the end of May.
These cases involved entities including KFin Technologies, Secur Credentials and Eastern Investments.
The regulator highlighted continued improvements in response timelines under the upgraded SCORES 2.0 framework.
During April, regulated entities took an average of five days to submit Action Taken Reports (ATRs) to investors, while complaints escalated for first-level review were resolved in an average of eight days.
It said the reported number of pending complaints also includes cases where entities or designated bodies have already submitted their Action Taken Reports within the prescribed timelines.
Such complaints remain open temporarily to provide investors with an opportunity to seek a review if they are dissatisfied with the response.
What is SCORES?
Under the SCORES 2.0 mechanism, investor complaints are automatically routed to the concerned entity, which is required to submit an Action Taken Report within 21 days.
If an investor is not satisfied with the resolution, a first-level review can be sought within 15 days.
The complaint is then examined by the designated body, which issues its own Action Taken Report.
Should the investor continue to remain dissatisfied, a second-level review may be requested within a further 15 days. In such cases, Sebi directly examines the complaint before issuing its final response.
The regulator said complaints are treated as resolved if investors choose to pursue settlement through the Online Dispute Resolution (ODR) mechanism, which provides an alternative disputes resolution mechanism. (BVI)
